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Tony & Thura are dedicated to the success of customers new media solution, and because we firmly believe that customers should never be left feeling unsupported after their product is completed, we offer a free 12 month warranty with every project we undertake.

 

The Warranty lasts for twelve calendar months from the date the customer´s project goes live, and covers the following:

  1. A response to any client in need of assistance.
  2. Assistance with user-reported error messages and system loading problems
  3. Assistance with user-reported problems experienced whilst attempting to play video or audio files or view or download images or documents
  4. General assistance on any queries or problems arising with the Content Management System, Database System or Ecommerce Programme
  5. Correction of any reported broken links
  6. Restoration of any online project that has been the victim of vandalism through, for example, hacking

 

Exclusions

The Warranty does not provide support for any problems or errors arising with, or caused by:

  1. The hosting system
  2. Customer error
  3. Systems developed by agencies other than Tony & Thura

 

Extension of Cover

Should you wish to extend the cover over a longer period, you may do so at any point by purchasing an Extended Warranty. For further details contact Us